Frequently Asked Questions
Everything you need to know about bringing Zak into your home.
What materials are used in Zak home products?
We prioritize durability and aesthetics by using high-quality, sustainable materials including FSC-certified wood, premium ceramics, and organic textiles designed to last for years.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 10-14 business days to ensure safe handling and setup.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer international shipping?
Currently, Zak ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your products covered by a warranty?
Yes, all Zak furniture pieces come with a limited one-year warranty covering manufacturing defects in materials and workmanship under normal household use.